How do I adjust Guide user sign out behavior?


  • Ifra Saqlain
    Community Moderator

    Hi Adam,

    Please try this, I hope it would help you to achieve your goal:

    1. Go to the Settings.



    2. Check the Require sign in box under the Security.


    If any issue let me know :)




  • Adam Gipril

    Hi Ifra, that unfortunately won't be a solution to the problem I'm encountering. I would like to continue allowing anonymous users to access the help center, and would like to simply adjust the behavior configured at the /access/logout path of the help center.

  • Kay
    Community Moderator

    There's two ways this happens.

    1. It's because of an SSO connection. Either change the remote logout url (via /admin/security/sso) or if that's not possible your best bet is to change on your own server to route back to the Help Center without logging out of your app.

    2. There is a redirect in you Javascript which listens for the logout URL, and then redirects based on that.

    I think it's actually the 1st scenario in your case. If you can't change your server behaviour, you might want to check out and see if you can listen with a Javascript intervention on logout (via a URL check), although I am not sure that works.

  • Adam Gipril

    Thanks, Kay! I actually solved this and forgot to update here. What I was looking for was the "Remote logout URL" on /admin/security/sso


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