Triggers based off of different Zendesk phone numbers
Hey ZD community,
we are currently in the middle of buying a second Zendesk phone number for our account.
My question: Is there a way to base triggers off of a certain zendesk phone number?
Goal would be, to be able to handle calls differently depending on through which number the calls come in.
So far I couldn't find a condition within the triggers to serve this purpose.
Any help is appreciated :)
Thanks
Marc
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Hi Kundenservice,
Triggers do not have any way to differentiate which # a call is coming in. However, there are some workarounds. Through call routing you can have different #'s be automatically sent to different groups and then maybe the trigger can look at tickets that are in the Talk channel and assigned to a group. Does that make sense?
If I'm missing the mark here please feel free to fill in as many details about your use case as possible and I'll be glad to take another run at it!
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I think this articles shows how to do what you are asking for...
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