How to add an internal reference to my article?

1 Comments

  • Amy Gracer
    Community Moderator

    Hi Camille,

    Just spitballing here, but couldn't you use the internal ID that Zendesk assigned to each article?

    If you want to add a custom ID, maybe you could add the reference as a Label? You'd be able to see it when you are working with the article in Guide, and search on it in the help center, but I think you'd have to use the API if you wanted to pull the data out.

    Instead of that, you could just keep an external spreadsheet mapping ID to article. 

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