I ran into an issue today where the public comments in my child ticket did not appear in the side conversation of my parent ticket. Below is the process I followed to get to that state:
- Started with a ticket in Group A that was unassigned to any agent.
- From this ticket, I created a child ticket from the side conversation dropdown. NOTE: I am not assigned as an agent in Group A. I also created the child ticket in Group B assigned to myself.
- From the child ticket, I posted a public comment.
- Back on the parent ticket, I could see that my comment showed up in the comments section and also in the side conversation preview.
- When I opened the side conversation, the only visible comment was the initial comment that created the child ticket.
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