OAuth Flow never validated when Installing the App

Emile Cohen

November 23, 2020 16:00

Hi Zendesk,

I am currently developing a Support app that needs few OAuth flows to work (Support, Chat and Sell). I followed the indications given in https://developer.zendesk.com/apps/docs/developer-guide/using_sdk#using-oauth but am in trouble because I cannot install the app in the end:

The error says (sorry it is in French...) that I need to complete the OAuth flow, while I already completed it.

Do you have any idea on how to bypass this issue?

Thanks in advance,

Emile

3 Comments

Emile Cohen
- November 28, 2020 11:24
Up

0
Bryan - Community Manager
- December 01, 2020 20:23
Zendesk Developer Support
Hello Emile Cohen. Can you clarify? This ZAF app OAuth feature is meant to generate access tokens in third-party systems. Is your app setting the below up for a third-party system?
```
"oauth": {
  "client_id": "your_client_id",
  "client_secret": "your_client_secret",
  "authorize_uri": "https://example.com/oauth",
  "access_token_uri": "https://example.com/oauth/access_token",
  "scope": "read write"
}
```
This feature isn't supported for Zendesk products themselves.

Thanks for any additional information. If this is to access a third-party system, we might need to take this into a private ticket, to look at the app's manifest.json file in more detail.
0
Emile Cohen
- December 03, 2020 08:37
Thank you Bryan,

Indeed, I am trying to connect a third-party system (here AWS instances) to Zendesk for my product. Are you able to push my request into a prívate ticket with the Richet person?

0

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