If I could have only one thing, it would be field change activity logging

5 Comments

  • Katie Dougherty
    Zendesk Community Team

    Hi Adam Witek,

    Thank you for your feedback - this is a great suggestion! I'll make sure a member of our Product Team reviews your post.

    In the meantime, a workaround is to use our API for an external "audit log" for your account. It is possible to use Sell's Firehose API to see changes in near real-time and store those changes in a third-party system. 

    0
  • Adam Witek

    Thanks Katie, because the Firehose API is only available on the Elite Plan, it would increase our annual bill 300% and that's out of the question.

    2
  • Katie Dougherty
    Zendesk Community Team

    Understood! The Firehose API is a workaround and only available on the specific plans so I'll make sure our Product Team sees your feedback request for an audit log in your account. 

    0
  • Walter Renkema

    +1! I'm not sure, however, that the loggin of this kind of activity should live in general activity of the contact/deal/person/lead. I believe it should be a separate tab where you can only see system changes that have been made. Changing ownership, territories, contact data, etc.

    1
  • Nick Wurm

    +1

    We need a log similar to how there's the Events option on tickets in Support.

    0

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