These in-depth, Certification Prep & Practice workshops will prepare you for taking a Zendesk certification exam right from the comfort of your desk. This workshop was developed for those who have hands-on experience completing day-to-day operational tasks needed to manage a Zendesk Enterprise instance. Work with Zendesk experts to take a closer look at the more challenging topics, question formats and methodology so you can boost your score on the exam.

Cost for Certification Workshop: €780 (excl VAT) per workshop ticket.
Cost includes certification exam (save 20% off retail price).

Training Time: 9:00-15:00 (GMT)

Training Options:

• Zendesk Support Administrator Certification Prep & Practice Workshop (Agenda) 

• February 11: Zendesk Explore CX Analyst Certification Prep & Practice Workshop (Agenda) 

What you’ll learn:
-Familiarize yourself with the exam structure and question types
-Review key product features
-Review scenario-based questions and the best answers to them

Pre-requisites:
-Have taken the specific product courses Explore trainings/Support trainings or 2-3 months working in the specific product
-Access to an Enterprise instance (either your own or one accessed via trial)

The day before your Virtual Certification Prep & Practice workshop we will email you the Zoom participation link and training materials. 

Customers can register here. Reach out to trainingevents@zendesk.com with any questions.