Zendesk Support ticket info not loading in Jira

3 Comments

  • David Gillespie
    Zendesk Product Manager

    Hi Michael,

    Thanks for raising this issue, I've created a support ticket on your behalf so we can communicate directly.

    Thanks,

    David

    0
  • Elizaveta Tkacheva

    Hey! I have the same issue: can't download a chat history

    0
  • John Espina

    Hi Elizaveta,

    I am sorry to hear you have issues with downloading your chat history. For basic troubleshooting, you can try refreshing your page by clearing the cache and cookies. You can also try using other browsers.

    Also please refer to this article: https://support.zendesk.com/hc/en-us/articles/360022185794-Browsing-past-chats-in-History to know more about exporting/ downloading chat history

    John Espina | Customer Advocate

    1

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