Chat Departments


  • Ben Van Iten
    Zendesk Community Team


    I was experimenting with this in my test account and I saw a note under the department action:

    This trigger action cannot update the department after the fact, as it has to run before a chat starts. My apologies as I know that likely isn't what you were looking to hear.

    Let us know if we can assist further or if I misunderstood you here.


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