Allow internal note when starting a ticket

December 08, 2020 13:50

Hi ZenDesk:

There are times when I am creating a ticket that I want the first post to be internal. Is there anyway to add an Internal note option when starting a ticket?

2 Comments

Jonathan March
- December 08, 2020 16:44
Community Moderator
To enable this capability, see https://support.zendesk.com/hc/en-us/articles/115003676907

1
Todd Poppy
- December 08, 2020 18:14
Thanks, I will forward that up to my Admins.

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