Hi

We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users.

Some shortcuts however are across 2 teams, so our Agent has a shortcut in Group1 which may also be used by Group 3, they're unable to edit it because they're in Group 1 and not 3. Is there a way to resolve this with out giving the global access to the team.

Note - we did have a small group with access to global shortcuts but have had to restrict for a few reasons.

Thanks