there are two issue with new launched "Route Flagged Article to Owner".
When I flagged a Translation for example and all out content it English, there is no easy way to find out which translation is flagged.
I may didn´t know all 18 languages we have enabled.
The Edit Button always open the English (Default language) Version, not the one, which is flagged on article.
Also the Ticket Created didn´t show which language version is flagged.
Only our Agent who flagged it know that, based on language dropdown in Knowledge Capture APP.
With this limitation, it´s a bit useless this new feature.
Please sign in to leave a comment.