Reopens and Assigned Agents



  • Official comment
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Joana, 


    Thanks for reaching out!


    If you are using the Support: Tickets dataset and the Assignee Name attribute it will return this data for the current assignee of the ticket. If you'd like this to be update based, I recommend looking at using the Support: Ticket Updates dataset along with the Reopened Tickets metric and Update Ticket Assignee attribute. 

    Support: Ticket Updates metric and attributes


    Hope this helps!


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