Why do my images randomly not load?

3 Comments

  • JACQUELINE LEHR

    I have reported this in the past. Nice to know it's not just me.

    Can we please get some eyes on this? Thanks!

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Nic Brown We have had an issue regarding attachments around the time you've reported your negative experience. The problems with loading affected images that were inserted into the article from tickets. We've fixed this issue so the problem should not be occurring anymore. 

    I can see however that you write that your agents are reporting the issues every day. I can create a ticket for you where we can continue a more detailed conversation. We'll need some screenshots and videos, URLs and such to be able to solve it. 

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  • Savannah Lee

    Katarzyna Karpinska Our Help Articles have been live since 2017 and are updated regularly. We've had this same issue with images not appearing. There will be 4-employees all looking at the same Help Article, with the same computers and browsers, and some appear and some don't. 

    Was Nic Brown's issue able to get resolved? Can you share any details to help others like me in the same situation? 

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