I'm trying to create a custom metric that will return all the tickets resolved by our L1 team. I tried creating one but it does not return an accurate number of tickets resolved by the L1 team.
I tried the following
IF ([Ticket group] = "Level 1 Support" OR CONTAINS([Assignee email],"-x")
AND ([Ticket status - Unsorted] = "Solved" OR [Ticket status - Unsorted] ="Closed"))
THEN [Ticket ID]
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