Solved tickets without merged tickets (closed_by_merge tag)

4 Comments

  • Violeta Micu
    Community Moderator

    Hi Florian,

    Yes, for me it works as you described it.

    :) 

    0
  • Florian W.

    Hi Violeta,

    thx for your quick response!

    1
  • Jamie Martin

    Hi! I'm trying to do this but just in my query that captures retention-related tickets. How can I incorporate this formula into an existing query? 

    0
  • Florian W.

    Hi Jamie Martin,
    I'm using the Formular like in the attaced Screenshot for a Standard calculated metric and that work's well.

    (if you save the screenshot (rightclick, save as) to you computer, you can see it way better)

    I'm not sure what a "retention-related" ticket is?!

    0

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