cannot change photo in user profile
When an end user goes to their profile in GATHER or SUPPORT, they are unable to change their photo (it shows with the default 'empty' avatar).
At the top of the profile edit window it says:
The name, profile photo, phone, and email are set automatically. You can't change them here.
I should say that log in is via Wordpress using SSO.
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Hey Joe,
There's a setting within Zendesk Support which you can check for this and enable if it's not currently enabled.
Navigate to Admin > Settings > Customers > Allow users to view and edit their profile data
If the above settings are not enabled, it's most likely why your end-users are not able to update their photo.
Hopefully, this does the trick for you. Let us know how you go. :)
Best,
Amie
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Thank you Amie!
We use SSO so although it works I had to adapt it a litte.
We didn't want people changing their name or email (as they're set by their WP login) after we turned on the editing function, so I simply hid those fields on the EDIT PROFILE form.
Seems to work fine now :)
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