Open third party website when we get an inbound call


  • Ben Van Iten
    Zendesk Community Team

    Hi Nick,

    I really like this suggestion. Unfortunately we don't have any way to accommodate this with the way the product is currently set up. When I did phone support a few roles ago at a different company, our management encouraged us to set an intranet page as the default loading page on a browser but I do agree that it would be beneficial to make this more automated.

    I can flag this exchange as product feedback so it is sent on to the correct team here internally, but if you are up for it I would recommend also posting here:

    This lets other users upvote your request and add onto it. The more momentum like this behind a request, the more likely that those on the product side will look into the functionality.

    Please let us know if we can assist further!


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