Attribute For Article Label


  • Hillary Latham
    Community Moderator

    I would agree.  We use labels for various reviews for types of articles - it would be nice to see and filter by label.

  • Monika Kovacic
    Zendesk Product Manager

    Thanks both for sharing the need for labels! 

  • Chandra M

    We really need this too. In our case, we need a way to track articles that are tagged as defects so that we can see how many views they have and get an idea of how common the issue is. Ideally we would like to be able to access this label in our Knowledge Capture reporting as well. 

  • Dan Cooper
    Community Moderator

    This would be helpful for us as well. It might also help with some issues around reporting when labels are similar or mismatched in case as described here.  Being able to group these in Explore could be useful for many teams.


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