I'm currently using Zendesk Trial
My outcome is that I want a specific incoming email to Zendesk (e.g. email@example.com) to create a new ticket for a specific end user (e.g. user firstname.lastname@example.org). This should be automated as systems would send the e-mails, notify the end user and the support team would investigate.
I've added support e-mail addresses (email@example.com)
I've added support e-mail addresses (firstname.lastname@example.org)
I've added an end-user abc
I've added an end-user def
and understand that triggers may help here, but I am not sure how to connect these, or if this is possible ?
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