Follow spam filter - not notifying?
Hi community.
I want to check if it is only me noticing that I do not always get an email when someone got stuck in the spam filter?
I cannot reproduce it until someone gets stuck in the filter, thus hard to send in a ticket.
It has happened a couple of times now that I notice on an article that there is a pending comment and need to check the spam filter. Then our users have gotten to wait for a long time :/
This is because I rely on the notification from "following" the spam que.
(I have checked my junk mail :P )
Thankful for ideas and input
Nicky
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Hi Nicky,
I have had this happen to me before. Our customer comments will also sometimes (rarely) get caught in the spam filter, and I'll only notice when I'm working on articles because I didn't get the "You've got spam" email.
I had decided next time it happened, to leave the comment in the spam filter and to submit a ticket to Zendesk with the information so maybe they could see on their end if an email was or wasn't sent. Since we don't get much in our spam filter, I hadn't had the opportunity to submit anything yet!
Thanks,
Maggie
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Thank you Maggie for the idea, I will try to do something similar then. When it happens :)
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