The last week we have experienced that not all e-mails sent to our company are made into tickets in zendesk

4 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Vanja,

    I'm going to create a ticket on your behalf so our Customer Care team can take a look at some email examples. You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Vanja Madsen

    Hi, how is this going? I haven't received any notification of any ticket on this case. We really need to sort this out or we are loosing control of what e-mails are beeing answered, and then the whole point of zendesk is gone.

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  • Brett Bowser
    Zendesk Community Team

    Hey Vanja,

    Ticket has been created on your behalf. You should be able to see this ticket in your My Activities page after you've logged into our Help Center. Our Customer Care team is dealing with a high volume of tickets currently which explains why you haven't received a response yet.

    Appreciate your patience!

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  • Vanja Madsen

    We now have managed to solve this problem ourselves. It turns out that there had been automatically been done som changes in the settings in the spam-filter for outgoing e-mails in our microsoft account: Only allowing e-mails beeing forwarded to internal registered recepient.

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