I have read the https://support.zendesk.com/hc/en-us/community/posts/360004412607-Some-e-mails-are-not-forwarded-to-our-Zendesk-interface?input_string=The%20last%20week%20we%20have%20experienced%20that%20not%20all%20e-mails%20sent%20to%20our%20company%20are%20made%20into%20tickets%20in%20zendesk but it didn not help.
The last week we have experienced that some e-mails sent to our company are not found as tickets in zendesk. The e-mails are from different end-users who has contacted us before without this issue occuring.
They are sending to the same e-mail address that we have used all the time with zendesk, and we have not done any changes in settings.
I have checked the "blocked-list" in settings and it's empty. We can't find the e-mails in the lists for "deactivated" or "deleted" either.
Please sign in to leave a comment.