Trigger condition arragement

9 Comments

  • Jonathan March
    Community Moderator

    Hello Joseph Lee,

    Check out the this article (in particular "Reordering triggers"): https://support.zendesk.com/hc/en-us/articles/115015696088-Reordering-and-sorting-triggers#topic_vnl_zpy_tb 

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  • Joseph Lee

    Hi Jonathan, 

     

    Thank you for trying to help, but that is not what I am pertaining to. 

    I am talking about the conditions that you set within either an existing trigger or new trigger. 

    When you are in the edit trigger view there is an option to create conditions for it to either meet all or any.

    Unless I am missing something, but you can not change the order for these conditions as it would seem that ZenDesk has not been designed to do so. 

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  • Jonathan March
    Community Moderator

    I'm sorry for my hasty reading and irrelevant response, Joseph. (Influenced, I think, by my own desire to have a more structured way to specify flow between triggers). Your original post was quite clear and your point is well taken.

     

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  • Stephen Belleau

    You've got me second-guessing myself now. I was always under the impression the order of conditions didn't matter. Just whether you've got them in the right section of all / any. 

    Can you provide an example scenario where the order of conditions does matter?

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  • Jonathan March
    Community Moderator

    I agree, Stephen, thanks for clarifying. The order of conditions in each section of a trigger doesn't matter functionally but can make a big difference in readability / maintainability.

    The order of triggers makes a huge different functionally.

     

     

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  • Joseph Lee

    I do not have an example. Where I have seen the importance of order of operations with Trigger conditions was mentioned in your admin training videos. 

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  • Jonathan March
    Community Moderator

    >  Where I have seen the importance of order of operations with Trigger conditions was mentioned in your admin training videos. 

    I expect that if you go back to these videos, you will probably find that they are actually referring to the order of triggers, not the order of conditions within a trigger. (For example https://youtu.be/IsOdQQwQAGo?t=107 ). If you find something different (or ambiguous) it would be helpful to report it specifically so that it can be corrected.

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  • Joseph Lee

    Hi Jonathan,

     

    I was not really sure how I could share the video with you since it is not through youtube, but here is a screenshot of the training video where it was mentioned. 

    It may be that it is not clear on the video that they are two different triggers? The screen shot looks to be one trigger with multiple conditions where the order was created as to when it goes through the logic of order when the conditions are met. 

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  • Jonathan March
    Community Moderator

    Thanks, Joseph, I expect that the ZD training crew will appreciate the feedback.

    To be explicit -- this screenshot refers to two separate triggers "Trigger 1" [meets ALL of 3 conditions] and "Trigger 2" [meets All of 2 conditions], as part of discussing what happens when these two triggers conflict.

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