Zendesk Talk not working for one of my agents


  • Brandon Tidd
    Community Moderator

    Hi Sarah Bonoff -

    Sorry to hear your Agent is having difficulty!  A couple things might be at play here - though the most likely culprit is her Internet connection.  You might want to have her run this Network Test, and try connecting to the Internet via a cable opposed to WiFi.

    Aside from that, you can have the Agent attempt to setup Agent Forwarding.  This would allow her to try to connect to the call via her handset opposed to the browser.  Unfortunately issues affecting only one Agent generally tend to be local to that user's configuration, which makes it harder to troubleshoot.  Hope this helps!

    Brandon Tidd
    729 Solutions


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