I want to track the number of times a macro is used, and with how much success (CSAT) compared to personal macros created by the agents. The best way I've come up with to do this is to give each macro its own tag, then filter by a custom field (ticket category).
What would be the best way to group tags for this purpose? Can i group by "macro_%", "macro_ticketcategory_%" or do i have to reference each macro individually? There are so many, i'd really like a faster way of doing this. What solutions are possible, when working with tags?
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