Creating a new group from multiple different attributes
AnsweredHi,
I was wondering if its possible to create a group which has values from multiple different attributes?
I believe its only possible to create groups from a single attribute, e.g. creating a group of agents from the attribute "Agents".
What I am looking to create, for example, is a new group which contains some values from attribute A and some from attribute B.
If it helps, the attributes I'm interested in are ticket custom fields rather than any of the of the native ZD attributes.
Thanks you!
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Hello Edd,
It is not possible in Explore to create a group from multiple attributes at this time. However, you can likely achieve this goal by either creating a Standard calculated attribute with an IF/THEN statement that checks for the values of each attribute. Or by creating an attribute that joins the two attributes (like in this recipe: Joining attributes) and creating your group based on that attribute.
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Thank you!
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