Integrate Zendesk Chat for transfer conversation from bot to chat agent


  • Bryan - Community Manager
    Zendesk Developer Support

    Hi Douglas Martins,

    Starting backwards, solutions can be published and advertised in the Zendesk Marketplace. Some of these solutions are actual apps that can be installed into an agent's workspace (called "public apps"). Some of these are placeholders that are integrations into Zendesk, typically incorporating third-party services (these are called "integration apps"). See Publish your app for more info.

    You can also create private apps and integrations that do not appear on the Zendesk Marketplace. It's up to you depending on what you want to accomplish.

    For chatbot integrations, there is the newer Sunshine Conversations platform (see Sunshine Conversations: Announcing the Bot Partner Program and Sunshine Conversations API Quickstart) or the older Chat Conversations API. Both require a chatbot service that you host and are responsible for.

    Authentication requirements can differ depending on your solution and its needs, so I suggest reviewing the above links for more regarding authentication requirements.


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