How to show articles that are not linked in tickets via Knowledge Capture
I noticed this community post from 2019 indicating that it is not currently possible to show articles that are not linked via Knowledge Capture. The post was closed for comments, but I'm curious if this is still not possible. I've tried making my own query to show a value of "0" for Linked articles but it doesn't seem to work.
The reason this metric would be helpful would be to analyze the usage or non-usage of knowledge. If we could see a list of articles that were not linked in the past year, this would be data we could use to make the decision to archive the article.
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Hey Ryan, this is still true for the KC dataset in Explore. There is an EAP for a new Guide dataset, and I think many of us are hoping they will show this type of data. So far, it's focusing on views and not content. If you want to get in on it and give feedback, the EAP is here: https://support.zendesk.com/hc/en-us/articles/360056641333-Announcing-the-Guide-Knowledge-Base-reporting-in-Explore-EAP
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Thanks for the follow-up, @...! I'm part of that EAP as well and just left a post about this.
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