Attachments from last comment to be included in Triggers


  • Ricardo
    Zendesk Community Team

    Hello MRCE BV

    Thanks for your feedback.

    The ticket.latest_comment placeholder gives you the most recent comment and unfortunately, it does not include attachments, unless Include attachments in email is enabled. If you want the attachments to be returned, I suggest you use the placeholder: ticket.latest_comment_formatted.


Please sign in to leave a comment.

Powered by Zendesk