How to create ticket Monthly aging report in Explore?
Hi,
In insights I was able to create custom metric where I could look at individual month and see each month's backlog at the end of it and breakdown on how old the tickets were at the end each month.
In Insights I was able to do that by month
Has anybody got an idea how to do something like this in Explore?
I would appreciate any help!
-
Hey Helvijs,
You'll want to take a look at this Explore recipe for setting up this report: Explore recipe: Backlog tickets by month
I hope this helps!
-
Thanks Brett Bowser!
I will definitely have a look! Appreciate your help.
-
Helvijs
It doesn't look like the ticket age made it to Explore. So I do not believe that it is possible to recreate your Insights report. Let me know if you find a way,
Please sign in to leave a comment.
3 Comments