How do I find out which of our email addresses a member emailed?
We have more than one email address that members can contact us at. I would like to see how many emails are being sent to each email address. Is there a metric for this, that shows which email address an email was sent to?
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Hi Breanne! I took a look on my end and it doesn't appear this is possible at this time.
However, I did stumble upon a feature request for this exact request here: https://support.zendesk.com/hc/en-us/community/posts/360029387114-Report-on-Received-At-Email-Address
I'd recommend upvoting that request or even leaving a comment with your exact use case so that Zendesk's Product team can use that information as they work to prioritize future Explore enhancements.
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