Agent Workspace - Open at top of latest comment

2 Comments

  • Thomas D'Hoe

    Yes, we see the same. For long email communications, the anchor point should be at the top of the latest comment. Thanks 

    3
  • Rudolph

    This option should at least be toggleable as well as account settings that let's you choose the default. It's hard to imagine our team adopting Agent Workspaces without the ability to make it so the newest comments appear at the top of the ticket.

    1

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