In the new Agent Workspace it's nice being able to read the flow of comments in order. However, when opening the ticket you see the end of the latest comment instead of the start of the latest comment.
Lots of our customers have long email signatures, and so agents with smaller screens only see the signature. They then have to scroll up to start reading the message.
It would be more helpful if the anchor point when opening the ticket was at the top of the latest comment, so that agents could start reading straight away.
Please sign in to leave a comment.