Help with custom metric needed
Hello,
I am trying to count all updates to tickets that have the ticket channel "api" and where the status changes from "new" to "open" or from "new" to "new".
When I try it the following way, it also counts (some) tickets with other ticket channels (e.g., web).
If I try it with parentheses, it does not count all instances any more.
The following attempt let to the same result as the one before.
I have tried with and without a tick in the "calculate separately" box. Where did I go wrong?
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Hi Jessica Strozyk,
To my knowledge, the second metric should give you the correct number of ticket updates. What issues are you experiencing with that once since you believe that it is not correct?
#helpsome regards,
Marie-Cathrine Sørensen
BI Specialist & Developer @ helphouse.io
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