Restrict Brand Visibility to Agents on Help Center

6 Comments

  • Ifra Saqlain
    Community Moderator

    Hey,

    did you read this article:

    https://support.zendesk.com/hc/en-us/articles/204579223-Multibrand-Restricting-agents-to-specific-brands-Enterprise-

     

    Thanks

    Team

    1
  • Shreyans Mohnot

    We have already restricted agent with the visibilty of ticket to a particular group. However, we dont want all our agents to 'have visibility of all brands in help center.as per the screenshot shared in my post.

    0
  • Danila Slezko

    Question from Shreyans Mohnot for me too actual. If someone has a solution, please share.

    0
  • Ifra Saqlain
    Community Moderator

    I totally understood your question and that's why I send you that link but as you have done already all the ticket setting against agents. I don't think it's possible. 

     

    0
  • Mohammad Beck

    Hi Shreyans,

     

    This is a really good question. I would say that it's not possible to restrict users to a specific brand - there might however be a workaround to solve your issue.

    Since guide content can only be restricted at the Section level all Sections in a Category are also restricted to a specific user segment, the Category itself will only be visible to that specific segment. This also applies to articles; When restricting all the articles within a section, the section itself will be restricted.

    This workaround will restrict your agents to specific articles. However, they will still see the Brand dropdown, as pictured, but there will be no article visible in the Brand for agents who are not supposed to see them.

    Follow this article for more info: https://support.zendesk.com/hc/en-us/articles/115007686307 

    NB. This is only possible if you're on a Professional or Enterprise level.

     

    #helpsome regards,
    Mohammad Beck
    Zendesk Consultant @ helphouse.io

    0
  • Ifra Saqlain
    Community Moderator

    Thanks Mohammad Beck for giving the info. :)

    I'll also go through this.

    0

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