We have a couple important previously sync'd ZD organizations that our Salesforce admins merged into a new SF account and then deleted the original account. This results in "abandoned" ZD organizations that I need to tie back to the current SF account. (We don't want to lose the closed tickets, etc.)
In the past we could tweak backend ZD fields in SF to change the ID and force a clean re-sync. With the new SF integration we've lost all control to do (or view) much of anything.
Worse, if this was a contact or a ticket I could merge them. But there is no organization merge in ZD, which is understandable. But, we have a case now where it is really needed.
Anyway to untangle this broken linkage?
Please sign in to leave a comment.