We are thinking to have a technical support for bigger companies that are used to have direct support instead of through a partner.
My Questions are related how I can ...
a) account ticket number (alert or something) per organisation so after e.g. 5 tickets they need to pay for --or
b) time on ticket how much time is spent on this ticket and have a report of those
I do believe there are best practices how to do this with Zendesk -- so please help me ❤️
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