Keyword Search


  • Nara S.
    Zendesk Team Member

    Hi David,

    You can absolutely use the search feature in Support to find keywords in both the Subject and Comments of ticket conversations. You can do so by entering the keyword you would like to search for in the Search bar in Support, which will then show all results where that keyword is present in either the Subject or Comments.

    More information on the search feature, including more robust search tactics, can be found here.


    Nara S (she/they) | Zendesk Technical Support Engineer


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