Announcing central management and deletion of Content Blocks

4 Comments

  • Ryan McGrew
    Zendesk Product Manager

    I should also mention that we currently have a known issue around the number of articles that a block is used in. It will currently count archived articles as well as non-archived articles where the block is used. This can lead to a situation where the count does not match the list of articles where a block is used. We'll have a fix for this out in the next few weeks.

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  • Molly Cameron

    This is great news! It's so helpful to see all the blocks in one place and I like being able to quickly see all the guides where a block is being used. Thanks for adding this feature! 

    0
  • Andrey Bobrovskiy

    That's great to hear! Will this fix also address permanently deleted articles? We have a test block that appears to be used in one article, but there's no link to it and the article itself doesn't appear among archived or non-archived ones. I'm assuming that block wasn't removed before the article was deleted, so now it's still being counted. 

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  • Katarzyna Karpinska
    Zendesk Product Manager

    Hi Andrey Bobrovskiy, the upcoming fix should address your problem as well. We expect that you won't see that deleted article anymore afterwards.

    1

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