I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to the organization he works for. I checked his account to see if he has access to view his company's tickets. He has the sufficient rights to view them, even when they aren't assigned to his personal account. Yet these three specific tickets aren't displayed in his list of tickets belonging to his organization. The same thing happened when I linked my test account to this organization: I wasn't able to find these tickets either. Yet, when I as admin look for the tickets myself, I can find them. So they are out there.
I was wondering what might be the cause that he can't seem to find these particular tickets. All three tickets concerned are resolved/closed. Yet he can find and view other closed and archived tickets of his organization.
I hope you could answer this question for me. Thank you in advance.
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