Zendesk Agentless Bot

4 Comments

  • Amie B

    Hi Vinay,

    You should look at utilizing Flow Builder inside Zendesk to build an automated chat bot solution. You can check the details out here.

    https://support.zendesk.com/hc/en-us/articles/360055567354-Using-Flow-Builder-to-automate-conversations

    Best,

    Amie

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  • Vinay Pandravada

    Hi Amie, 

     
     
    I have looked up into this, but even if I used Flow Builder for custom message replies the console must be active for those replies to fire. Can you please tell me if that is the case or not.
     
    Thanks.
    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Vinay,

    The chatbot will act as an agent so an account using a chatbot will either have it for few hours or have their account online for 24h a day.

     

    1
  • Vinay Pandravada

    Thank you for clarifying.

    0

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