A column for Ticket IDs per agent

2 Comments

  • Graeme Carmichael
    Community Moderator

    Sigmund

    All queries require a metric included as an output. Even if it is just COUNT(Ticket ID) you need to include something.

    If you really do not want to see that metric on your output, you can go to Chart Configuration>Columns and then hide the column that the metric appears on:

    For example, in the above, if the third column has your metric, it will not be shown.

     

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  • Sigmund Domingo

    Thank you very much, that made me rethink how I would need to go about creating the tables.

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