Trigger when I reply?

Answered

2 Comments

  • Pedro Rodrigues
    Community Moderator

    Hi Michael Barath, there is! For example:

    Conditions (ALL):

    • Ticket is Updated
    • Comment is present (public or private)
    • Current user is Michael (your Zendesk Support agent name)
    • Tags do not contain michael_input

    Actions:

    • Add tags: michael_input

    Hope this helps!

    0
  • Michael Barath

    Thank you Pedro. Works like a charm. 

    0

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