We use the Knowledge Capture app with the following setting enabled:
"End-users can solve tickets after viewing linked articles"
When an agent uses the Knowledge Capture app to link to an article, either an article suggested by Answer Bot or an article the agent manually selects, the ticket requester has the option to solve the ticket via an on-page modal/widget after viewing the linked article.
We recently started piloting Knowledge in the Context Panel and discovered there's no corresponding functionality in the new app. Zendesk confirmed this in request #6751593.
This feature helps us to measure the helpfulness of the articles we link to our customers, and would like to see it added to Knowledge in the Context Panel.
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