Promote Help Centre Articles within the Chat Widget

1 Comments

  • Sonny
    Zendesk Customer Advocate

    Hi Oliver,

    Thank you for letting us know this concern, however it looks like there's no other way to re-arrange the article, as the contextual help widget determines which articles should be suggested by looking at URL of the web page the end user is on. It uses the part of the URL after the hostname (that is, the part after .com, .org, etc.) to perform a search on your help center to find relevant articles, and displays the first three results as Top suggestions.

    To know more about this, you can check this article link: https://support.zendesk.com/hc/en-us/articles/219796887-About-Contextual-Help-for-the-Web-Widget-Classic-

    Thank you!

    Yours truly,

    Sonny Rebenito | Tier 1 Associate Customer Advocate | support@zendesk.com

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