I would like to ask some clarifying questions related to user view permission and the creation of user segment for Zendesk Support.
Here's what we would like to achieve: we would like to restrict our end-user view permission based on the plan they're on with us
For context: we're under the Professional plan that gives access to 5 FAQs. Our product has 3 different pricing plans in general. We have a user base (end-users who are our customers) that we want to segment based on the type of plan that they have with us. In addition to that, we'll have one content that is shared among all the users.
My questions are:
- Do our customers need to create a Zendesk account in order to access the articles? I saw the ability to give access to the articles to only signed-in users, but could that be signed-in users through our platform?
- When creating the user segment, could we apply the tag in a batch that is directly from our database then mirror the tag on the settings of Zendesk?
- If we were to have one link per article without restriction, will the users be able to see the other articles on the tree view menu or can that be hidden?
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