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Integration between Zendesk Sell and Linkedin and Xing



Posted Oct 03, 2021

Hi All,

We are looking forward to find integration between Zendesk Sell and Linkedin/Xing  in your solutions.

That would need to cover automatic upload of some data of the lead from Linkedin to Zendesk Sell as : Linkedin profile link, Linkedin company link, Industry, Country, Company Size, Company name, website address, Job Title.

 

Best Regards,

Karolina

 

 


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It would be great if we can also get the LinkedIn Inmail in the Zendesk Sell activity feed.

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Katarzyna Kurzyńska - Madej

Zendesk Product Manager

Hi Karolina, hi Walter,

Thank you very much for your feedback.
Let me rephrase it so that you would like to be able to automatically enrich Sell data with Linkedin/Xing data, and be able to engage in conversation with customers on that platform from the Sell level. Am I getting this right? 
Could you also tell me a bit more about why those platforms are that important for you? 

Best,

Kat

 

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Hi Kat,

Thank you for your question. 

On our side is more about data and knowledge about lead/customer than about messaging. Linkedin stores data regarding Companies and people hired in some company = our leads. We find those data manually while it could be done by integration. Manual work could be reduced granting us with knowledge about company and position of individual within company. Linkedin profile by Zendesk Sell and Linkedin integration. If you need more details, you can contact me individually. 

However I also like the way you understand it - this also could be helpful for some of your clients.

Best Regards,

Karolina

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Katarzyna Kurzyńska - Madej

Zendesk Product Manager

Great, thank you. 

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Hi Katarzyna,

In addition to Karolina we are after the following use cases:
1. Data: being able to segment in LinkedIn Sales Nav to create prospect/lead lists and being able to import them into Sell via an integration

2. Inmail: Being able to send an inmail from within Zendesk Sell to a lead/contact and for it to be saved in the middle activity column as an "inmail" activity or something like that.

Linkedin is very important for us, because this is the main business platform being used in Western Europe and a lot happens on LinkedIn.

We need Sell CRM to be the central point of truth/communication across the most widely used channels such as e-mail, phone, text, but also LinkedIn and for example Whatsapp.

A LinkedIn integration would be a big step towards reaching this and also massively help prospecting, as we could use the extended capabilities of LinkedIn for creating lists and then importing them to Sell.

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Katarzyna Kurzyńska - Madej

Zendesk Product Manager

Thank you Walter for clarification. 

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Hi Katarzyna,

I have the same issues mentioned by Karolina and Walter previously. I would be more than grateful if you can provide me with current status of integration between LinkedIn and Zendesk Sell. What next steps should I take to deploy such integration?

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Katarzyna Kurzyńska - Madej

Zendesk Product Manager

Hi Konstantyn, 

Currently, we've got very limited options when it comes to LinkedIn and Zendesk Sell integration. You might want to take a look at the integrations via Zapier, since LinkedIn provides some actions there, and they might be of some help to you. 

Best,

Kat

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Hi Katarzyna,

any chances that such integration has come? Or could you suggest a way to track my activity on LinkedIn (messages) on Zendesk? 

I much appreciate your feedback :)

Lorenzo

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Hi, is anyone using the Linkzen Chrome Extension and getting it to work? Installed it properly and followed all the steps but won't get it working. Would love to be able to use exactly something like this (manually click on "Add to Zendesk Sell" when I find an interesting LinkedIn-person), please keep me posted in case you have any other tool recommendations.

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Shawna James

Community Product Feedback Specialist

Hey Laura! I just wanted to make sure you saw that a member of our team reached out to you over here with a response. Thank you.

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Hello Dear Zendesk Team, I'm also looking for a tool that can sync data from Linekdin to Zendesk by 1 click. I've used in the past such a tool named Linkedhub for Hubspot. I've also heard about LinkZen extension. Could you help me?

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Christine

Zendesk Engineering

Hi Wojciech,
 
Currently, Zendesk Sell doesn't have native integration with LinkedIn, as Katarzyna mentioned previously, you might want to take a look at Zapier (third-party software) which offers this integration, I found this article from their support site: Create integrations between Zendesk Sell and LinkedIn to automate any workflow. Thank you!

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You can use Linkzen, a chrome extension to help import leads (with email addresses) directly from LinkedIn into Zendesk Sell:

 

https://chromewebstore.google.com/detail/linkzen-integrate-linkedi/blcckdeodojeihpjahngbabalhiiofjk

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