Integration between Zendesk Sell and Linkedin and Xing

8 Comments

  • Walter Renkema

    It would be great if we can also get the LinkedIn Inmail in the Zendesk Sell activity feed.

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  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi Karolina, hi Walter,

    Thank you very much for your feedback.
    Let me rephrase it so that you would like to be able to automatically enrich Sell data with Linkedin/Xing data, and be able to engage in conversation with customers on that platform from the Sell level. Am I getting this right? 
    Could you also tell me a bit more about why those platforms are that important for you? 

    Best,

    Kat

     

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  • Karolina Zietal

    Hi Kat,

    Thank you for your question. 

    On our side is more about data and knowledge about lead/customer than about messaging. Linkedin stores data regarding Companies and people hired in some company = our leads. We find those data manually while it could be done by integration. Manual work could be reduced granting us with knowledge about company and position of individual within company. Linkedin profile by Zendesk Sell and Linkedin integration. If you need more details, you can contact me individually. 

    However I also like the way you understand it - this also could be helpful for some of your clients.

    Best Regards,

    Karolina

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  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Great, thank you. 

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  • Walter Renkema

    Hi Katarzyna,

    In addition to Karolina we are after the following use cases:
    1. Data: being able to segment in LinkedIn Sales Nav to create prospect/lead lists and being able to import them into Sell via an integration

    2. Inmail: Being able to send an inmail from within Zendesk Sell to a lead/contact and for it to be saved in the middle activity column as an "inmail" activity or something like that.

    Linkedin is very important for us, because this is the main business platform being used in Western Europe and a lot happens on LinkedIn.

    We need Sell CRM to be the central point of truth/communication across the most widely used channels such as e-mail, phone, text, but also LinkedIn and for example Whatsapp.

    A LinkedIn integration would be a big step towards reaching this and also massively help prospecting, as we could use the extended capabilities of LinkedIn for creating lists and then importing them to Sell.

    2
  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Thank you Walter for clarification. 

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  • Konstantyn Chaika

    Hi Katarzyna,

    I have the same issues mentioned by Karolina and Walter previously. I would be more than grateful if you can provide me with current status of integration between LinkedIn and Zendesk Sell. What next steps should I take to deploy such integration?

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  • Katarzyna Kurzyńska - Madej
    Zendesk Product Manager

    Hi Konstantyn, 

    Currently, we've got very limited options when it comes to LinkedIn and Zendesk Sell integration. You might want to take a look at the integrations via Zapier, since LinkedIn provides some actions there, and they might be of some help to you. 

    Best,

    Kat

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