Team Members view - Suspended

8 Comments

  • Ola Timpson

    I just clicked through to ask this exact thing! Our agents are created from Office365. When their Office365 account is deactivated the agent account on Zendesk changes to suspended, but they're still using a licence. It's useful for us to have the easy visual check (filter would be ideal!) to spot suspended agent accounts.

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  • Jhosie

    Anyone able to assist us here please?

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  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    I'm hoping for this too. In the meantime, I use this search term to grab all suspended agents on a monthly basis and do cleanup as needed. is_suspended:true role:agent 

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  • Eric Kramer

    I agree, it would be helpful to have a column or some other way to see if the users are suspended or not.  A filter would also be great.

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  • Carmelo Rigatuso

    Yes. This was available at a glance on the old team member page. it would be very valuable to have it here as well. Furthermore, I can't even see what role a team member is assigned on the new team page. The table/column layout is definitely an improvement, but please don't remove valuable information. I don't want to hunt for information that was previously available at a  glance.

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  • Tom Dupuche
    Zendesk Product Manager

    Thanks for the feedback everyone.

    Both the suspended label and product roles are being worked on currently.

    We should see them available on the new Team members page shortly.

    Regards,

    Tom Dupuche

    Zendesk Product Manager

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  • Josef Prandstetter

    +1 from us as well.

    We also sync staff from our company Active Directory to Zendesk and deactived colleagues get suspended.

    it would be really helpful to filter for suspended users on the new team members page.

    Tom Dupuche: can you give us an update or even better provide a rough time estimate?

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  • Tom Dupuche
    Zendesk Product Manager

    Hi Josef Prandstetter,

    You can currently filter by suspended team members using the advanced search feature. For further details have a look at the Search for team members section in the About the Team members page help article.

    We do plan to include this as a "native" filter in the filter draw but don't as yet have a timeframe given our current focus is export team members to CSV.

    Hope this helps.

    Regards,

    Tom Dupuche

    Zendesk Product Manager

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