Save Filters and Additional Columns for Team Member Page
Hi!
I like the new Team Members layout, thank you! I am hoping you'll consider letting us add whatever columns we want. Right now, we are only given Name Email Product access Last sign-in. However, I'd like to be able to add Created, Updated, and any user level field including custom fields here.
Also I noticed I can't open the agent's profile in a separate tab. So when I click on someone to make an adjustment, I am put back on the Team Members page without the filters I've applied. :(((
Can you please allow us to somehow save our filters? Bonus points to give us the ability to create different views with different filters and columns! (Kind of like views)
Thank you.
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Official comment
Hi @... and @..., thanks for the feedback!
We are hearing a lot of this feedback. The need to see more information (roles, groups, created date, updated date, tags, etc), customise what columns you see, operate quickly on the Team list (inline editing, change roles without drilling down to a Team member) and save filters.
I'll include all of these into our roadmap planning.
For the item where your filter is not being persisted when you return to the Team members page from the Team member profile. We're looking at now to see how we can it persist. Will keep you updated.
Regards,
Tom Dupuche
Senior Product Manager - Team & license management
Zendesk
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2nd this comment, would be beneficial to differentiate between role, light agent, and full agent. Would be nice to be able to also show default user properties (Group, Organization) and other user fields.
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Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.
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