Save Filters and Additional Columns for Team Member Page


  • Official comment
    Tom Dupuche
    Zendesk Product Manager

    Hi @... and @..., thanks for the feedback!

    We are hearing a lot of this feedback. The need to see more information (roles, groups, created date, updated date, tags, etc), customise what columns you see, operate quickly on the Team list (inline editing, change roles without drilling down to a Team member) and save filters.

    I'll include all of these into our roadmap planning.

    For the item where your filter is not being persisted when you return to the Team members page from the Team member profile. We're looking at now to see how we can it persist. Will keep you updated.


    Tom Dupuche

    Senior Product Manager - Team & license management


  • Shane Monaco

    2nd this comment, would be beneficial to differentiate between role, light agent, and full agent.  Would be nice to be able to also show default user properties (Group, Organization) and other user fields.

  • Carmelo Rigatuso

    Yes! all of those features would be super helpful. We need less clicks and screens for simple user maintenance tasks.


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